Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Expectations

by: Kerry Patterson · Joseph Grenny · Ron McMillian · Al Switzler

Audio CD

ISBN: 978-1-932378-82-5

ISBN-10: 1-932378-82-0

America Media International · 2005

See also:
2004PaperbackCrucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior