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by: Kerry Patterson · Joseph Grenny · Ron McMillian · Al SwitzlerAudio CD details (USA). details (UK). details (Germany). details (Canada). ISBN: 978-1-932378-82-5 ISBN-10: 1-932378-82-0 America Media International · 2005 |
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2004 | Paperback | Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior |