Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Expectations

by: Kerry Patterson · Joseph Grenny · Ron McMillan · Al Switzler

Paperback

ISBN: 978-0-07-144652-5

ISBN-10: 0-07-144652-4

McGraw-Hill · 2004

See also:
2005Audio CDCrucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior