by: Kerry Patterson · Joseph Grenny · Ron McMillan · Al SwitzlerPaperback details (USA). details (UK). details (Germany). details (Canada). ISBN: 978-0-07-144652-5 ISBN-10: 0-07-144652-4 McGraw-Hill · 2004 |
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2005 | Audio CD | Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior |