A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Complaint

by: Janelle Barlow · Claus Moller

Paperback

ISBN: 978-1-881052-81-4

ISBN-10: 1-881052-81-8

Berrett-Koehler Publishers · 1996
See also:
2009Audio CDA Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong
2008PaperbackA Complaint Is a Gift: Using Customer Feedback as a Strategic Tool