A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong

by: Janelle Barlow · Claus Moller

Audio CD

ISBN: 978-0-7927-6399-4

ISBN-10: 0-7927-6399-8

Blackstone Audiobooks · 2009

See also:
2008PaperbackA Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
1996PaperbackA Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong