Practical Service Level Management: Delivering High-Quality Web-Based Services
by
John W. McConnell
Paperback
details (
USA
).
ISBN: 978-1-58714-285-7
ISBN-10: 1-58714-285-6
Cisco Press
· 2004
See also (possibly by other authors):
2004
Hardcover
Practical Service Level Management: Delivering High-Quality Web-Based Services