The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

by Keith Dawson

Paperback

details (USA).
(see also: eBook (Kindle))

details (UK).
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details (Germany).
(see also: Kindle Ausgabe)

details (Canada).
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ISBN: 978-1-57820-305-5

ISBN-10: 1-57820-305-8

Crc Press · 2003