Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
by
Keith Dawson
Paperback
details (
United States
).
ISBN: 978-0-936648-95-8
ISBN-10: 0-936648-95-3
Cmp Books
· 1996
See also:
2003
Paperback
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center