Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

Envelopment

by H. David Sherman

Paperback

ISBN: 978-1-4614-9805-6

ISBN-10: 1-4614-9805-8

Springer · 2014

See also:
2006HardcoverService Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)