Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
by
H. David Sherman
Paperback
details (
USA
).
ISBN: 978-1-4614-9805-6
ISBN-10: 1-4614-9805-8
Springer
· 2014
See also:
2006
Hardcover
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)