Service Operations Management: Improving Service Delivery

Management

by: Prof Robert Johnston · Graham Clark

Paperback

ISBN: 978-1-4058-4732-2

ISBN-10: 1-4058-4732-8

Financial Times/ Prentice Hall · 2008

See also:
2012PaperbackService Operations Management: Improving Service Delivery (4th Edition)
2005PaperbackService Operations Management: Improving Service Delivery