Service Operations Management: Improving Service Delivery

Operations

by: Prof Robert Johnston · Graham Clark

Paperback

ISBN: 978-0-273-68367-4

ISBN-10: 0-273-68367-5

Financial Times/ Prentice Hall · 2005

See also:
2012PaperbackService Operations Management: Improving Service Delivery (4th Edition)
2008PaperbackService Operations Management: Improving Service Delivery