ICMI

year of pub­li­ca­ti­onISBNauthor(s)title
2012978-0-9854611-0-2Brad ClevelandCall Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
  ''978-0-9854611-1-9Brad ClevelandCall Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships