| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 2012 | 978-0-9854611-0-2 | Brad Cleveland | Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition) |
| '' | 978-0-9854611-1-9 | Brad Cleveland | Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships |
| 2019 | 978-0-9854611-3-3 | '' | Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience |