Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

by John Goodman Hardcover details (USA). (see also: eBook (Kindle) · Audible Audiobook) details (UK). (see also: eBook (Kindle)) details (Germany). (see also: Kindle Ausgabe) details (Canada). (see also: eBook (Kindle)) ISBN: 978-0-8144-3905-0 ISBN-10: 0-8144-3905-5 AMACOM · 2019