|   | by James A. FitzsimmonsPaperback details (USA). details (UK). details (Germany). details (Canada). ISBN: 978-0-7619-1742-7 ISBN-10: 0-7619-1742-X SAGE Publications, Inc · 1999 | 
| See also: | ||
| 1999 | Hardcover | New Service Development: Creating Memorable Experiences |