|   | by: James A. Fitzsimmons · Mona J. FitzsimmonsHardcover details (USA). details (United Kingdom). details (Germany). details (Canada). ISBN: 978-0-7619-1741-0 ISBN-10: 0-7619-1741-1 SAGE Publications, Inc · 1999 | 
| See also: | ||
| 1999 | Paperback | New Service Development: Creating Memorable Experiences |