What Customers Like about You: Adding Emotional Value for Service Excellence and Competitive Advantage
Hardcover
details (
USA
).
ISBN: 978-0-585-44047-7
ISBN-10: 0-585-44047-6
Nicholas Brealey Publishing
See also (possibly by other authors):
2004
Paperback
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage