| year of publication | ISBN | author(s) | title |
|---|
| 2002 | 978-0-324-11381-5 | O GUINN · ALLEN · SEMENIK | ADVERTISING IM |
| '' | 978-0-324-11382-2 | O GUINN · Allen · Semenik | Advertising TB |
| 2001 | 978-0-324-11391-4 | Charles W. Lamb · Joe F. Hair · Carl McDaniel | Grademaker Study Guide and Workbook to accompany Essentials of Marketing |
| '' | 978-0-324-11402-7 | Kenneth W. and Roger LeRoy Miller, Gaylord A Jentz, Frank B Cross Clarkson | West's Business Law Custom Edition |
| '' | 978-0-324-11405-8 | CHAMPOUX | ACP ORGAN BEHAV TENET NEW MILL |
| '' | 978-0-324-11408-9 | warren/Reeve/Fess | Financial Accounting Working Papers for Exercises and Problems Chaps.1-10 |
| 2001 | 978-0-324-11415-7 | Bruce Fisher · Constance Bagley · Frank Cross · Gaylord Jentz · Kenneth Clarkson · Marianne Moody · Michael Phillips · Roger Leroy Miller | Entrepreneurial Management of a Changing Global Environmant |
| '' | 978-0-324-11420-1 | A. C. Buddy Krizan | Business Professionalism (Owens Community College) |
| '' | 978-0-324-11430-0 | selected Chapters from Advertising , 2e |
| '' | 978-0-324-11450-8 | Lamb | Marketing |
| 2002 | 978-0-324-11452-2 | Mary Ellen Guffey | Business Communication: Process and Product |
| '' | 978-0-324-11453-9 | GUFFEY | BUS COMM PROCESS AND PROD IM |
| 2002 | 978-0-324-11454-6 | Mary Ellen Guffey | Business Communication: Process and Product (Study Guide) |
| 978-0-324-11455-3 | Test Bank Business Communication Process and Product Fourth (4th) Edition Mary Ellen Guffey |
| 2003 | 978-0-324-11457-7 | Guffey | ExamView for Business Communication: Process and Product, 4e |
| 2002 | 978-0-324-11458-4 | GUFFEY | Inst CD Rom Bus Comm Process |
| 2005 | 978-0-324-11461-4 | '' | Webtutor Advantage: Business Communication Process |
| 2002 | 978-0-324-11462-1 | Steve Adams · Don Keller · Lee Pryor · Mary Harston | Using Management Accounting Information: A Case Decision Approach |
| '' | 978-0-324-11463-8 | ADAMS · PRYOR · Keller · HARSTO | Im Using Mgmt Acc Information |
| '' | 978-0-324-11464-5 | ADAMS · PRYOR · Keller · HARSTO | TB Using Mgmt Acc Information |
| 2000 | 978-0-324-11465-2 | Thomas O'Guinn · Chris Allen · Richard J. Semenik | Advertising with Advertising Display Collection |
| 2002 | 978-0-324-11467-6 | Andrew J. DuBrin | Essentials of Management |
| '' | 978-0-324-11468-3 | Andrew J. DuBrin | Study Guide to accompany Essentials of Management |
| 2000 | 978-0-324-11474-4 | TUCKER | PP Survey of Economics |
| 2002 | 978-0-324-11475-1 | Irvin B. Tucker | Economics for Today with Xtra! |
| '' | 978-0-324-11476-8 | Irvin B. Tucker | Macroeconomics for Today with X-tra! CD-ROM and InfoTrac College Edition |
| 2002 | 978-0-324-11479-9 | Michael A. Hitt · R. Duane Ireland · Robert E. Hoskisson · Robert E. Hosk | Strategic Management: Competitiveness and Globalization with InfoTrac College Edition |
| '' | 978-0-324-11480-5 | Michael A. Hitt · R. Duane Ireland · Robert E. Hoskisson | Strategic Management: Competitiveness and Globalization Concepts with InfoTrac College Edition |
| '' | 978-0-324-11481-2 | '' | Strategic Management: Competitiveness and Globalization Cases |
| '' | 978-0-324-11483-6 | HITT | INST RESOURCE MANUAL STRATEGIC |
| '' | 978-0-324-11488-1 | Michael A. Hitt · R. Duane Ireland · Robert E. Hoskisson | Corporate Strategy |
| 2002 | 978-0-324-11495-9 | Archie B. Carroll · Ann K. Buchholtz | Business and Society: Ethics and Stakeholder Management |
| '' | 978-0-324-11496-6 | CARROLL | BUSINESS AND SOCIET IM/TB |
| 2001 | 978-0-324-11501-7 | John K. Ford | Business Finance: Integrated Marketing, Production and Finance |
| '' | 978-0-324-11512-3 | Frank B. Cross · Herbert M. Bohlman · Mary Jane Dundas · Roger LeRoy Miller | West's Legal Environment of Business |
| '' | 978-0-324-11513-0 | Carl McDaniel · Lawrence Gitman | The Future of Business |
| '' | 978-0-324-11521-5 | West's Business Law |
| 2001 | 978-0-324-11525-3 | A Writing Handbook for University of New Hampshire Whittemore School of Business and Economics |
| 2009 | 978-0-324-11530-7 | O'Rourke | Selected Cases for Business Communications |
| 2001 | 978-0-324-11531-4 | Carl Warren · James M. Reeve · Phillip Fess | Financial Accounting Selected Chapters |
| '' | 978-0-324-11543-7 | Real Estate Principles, 8th Edition, Custom Edition for Middleton Real Estate Training, Inc. |
| 2004 | 978-0-324-11552-9 | Martin C. Schnitzer | Comparative Economic Systems |
| 978-0-324-11554-3 | Updated IRCD T/A Marketing |
| 2000 | 978-0-324-11555-0 | OVEDOVITZ | Updated Inst Res CD Bus Stat B |
| '' | 978-0-324-11562-8 | Michael A. Hitt · R. Duane Ireland · Robert E. Hoskisson | Business Link Video Cases, Volume 2 |
| '' | 978-0-324-11564-2 | Carl S. Warren | Accounting: Chapters 1-24 |
| '' | 978-0-324-11565-9 | Robert E. Hall · Marc Lieberman | Mastery Study Guide Revised |
| 2000 | 978-0-324-11568-0 | Carol M. Lehman · Debbie D. DuFrene | Package: Business Communication with The Business Communicator Module 3 CD-ROM |
| '' | 978-0-324-11569-7 | A.C. "Buddy" Krizan · Patricia Merrier · Carol Larson Jones · Jules Harcourt | PKG BUS COMM W/BCOMM CD MODULE 3 |
| '' | 978-0-324-11571-0 | Mary Ellen Guffey | Package: Essentials of Business Communication with Business Communicator CD-ROM |
| 2001 | 978-0-324-11576-5 | Lamb | Webtutor Adv BB W/TB Mkt |
| '' | 978-0-324-11577-2 | '' | Webtutor Adv on Webct Marketi |
| '' | 978-0-324-11579-6 | Williams | TB EFFECTIVE MANAGEMENT |
| 2001 | 978-0-324-11585-7 | Nelson | AUDIO STDT SG CD 1 UNDERSTAND |
| 978-0-324-11591-8 | Dimitris Bertsimas · Robert Freund | Data Models and Decisions |
| 2001 | 978-0-324-11598-7 | Mary Ellen Guffey | Writing for Business Audiences |
| '' | 978-0-324-11599-4 | Williams | AUDIO STDT SG CD 1 EFF MGMT |
| 2002 | 978-0-324-11620-5 | ANDERSON | CME STATISTICS FOR BUS & ECON |
| '' | 978-0-324-11633-5 | LAMB | CME ACP MARKETING TXT CD INFO |
| 2001 | 978-0-324-11643-4 | Don Hellriegel · Susan e. Jackson · Jr. John W. Slocum · Richard w. Woodman | MGT 110: Administration and Orgnizational Behavior |
| '' | 978-0-324-11652-6 | Plunkett | INST RESOURCE CD MANAGEMENT |
| '' | 978-0-324-11656-4 | Pierce | Management and Organisational Behaviour |
| 2001 | 978-0-324-11661-8 | William Ruland | Accounting Simplified: A Self Study Guide |
| '' | 978-0-324-11671-7 | Krizan | WEB SITE BUS COMMUNICATION |
| '' | 978-0-324-11672-4 | Lamb | Web Site T/A Marketing |
| '' | 978-0-324-11674-8 | OWEN | Pkg Im Quickbooks Pro 2000 |
| '' | 978-0-324-11675-5 | Miller | ONLINE RESEARCH GUIDE 2002 |
| 2001 | 978-0-324-11683-0 | Plunkett | TB-MANAGEMENT MTG&EXC CUST EX |
| 2003 | 978-0-324-11687-8 | Paul F. Buller | Managing Organizations and People: Cases in Management, Organizational Behavior and Human Resource Management |
| '' | 978-0-324-11688-5 | SCHULER · BULLER | Acp-Im Cases Mgt,Org Behav,HR |
| 2002 | 978-0-324-11689-2 | Robert A. Pitts · David Lei | Strategic Management: Building and Sustaining Competitive Advantage |
| '' | 978-0-324-11695-3 | Debra L. Nelson · James Campbell Quick | Organizational Behavior: Foundations, Realities, and Challenges |
| '' | 978-0-324-11696-0 | Debra L. Nelson · James Campbell Quick | Study Guide to accompany Organizational Behavior |
| '' | 978-0-324-11697-7 | NELSON · QUICK | ORG BEHAVIOR IM W/VIDEO |
| 978-0-324-11698-4 | Tb Organizational Behavior |
| 2002 | 978-0-324-11702-8 | GUFFEY | CME ACP BUSINESS ENGLISH |
| 2002 | 978-0-324-11703-5 | GUFFEY | CME ACP ESSN OF COLL ENGLISH |
| '' | 978-0-324-11706-6 | LEHMAN | CME ACP HIMSTRT BUS COM HNDBK |
| '' | 978-0-324-11754-7 | Robert N. Lussier | Management Fundamentals: Concepts, Applications, Skill Development |
| '' | 978-0-324-11762-2 | O GUINN · ALLEN · SEMENIK | PP ADVERTISING |
| '' | 978-0-324-11764-6 | '' | VIDEO CLIO AWARDS ADVERTISING [VHS] |
| 2001 | 978-0-324-11768-4 | Zikmund | WEB SITE EFF MARKETING |
| 2004 | 978-0-324-11769-1 | Marc Lieberman · Robert E. Hall | Introduction to Economics (with InfoTrac) |
| 2000 | 978-0-324-11773-8 | ALLEN · KLOOSTER | Pkg Im W/Inspector CD Int Acc |
| 2001 | 978-0-324-11775-2 | Gabriel Hawawini · Claude Viallet | Finance for Executives: Managing for Value Creation |
| 2002 | 978-0-324-11776-9 | David Ricchiute | Auditing and Assurance Services |
| 2003 | 978-0-324-11779-0 | David N. Ricchiute | Solution Manual: Auditin and Assurance Services |
| 2002 | 978-0-324-11782-0 | RICCHIUTE | PKG IM PP AUDITING & ASSURANCE |
| 2002 | 978-0-324-11783-7 | RICCHIUTE | IM AUDITING & ASSURANCE |
| '' | 978-0-324-11784-4 | Thomas O'Guinn · Chris W. Allen · Richard J. Semenik | Pkg Advertising and Integrated Brand Promotion with Student CD-ROM |
| 2001 | 978-0-324-11786-8 | Miller | BUS LAW TEXT & EXERCISES |
| 978-0-324-11787-5 | LEGAL ECOMM ENV TODAY BUS |
| 2002 | 978-0-324-11788-2 | Roger Leroy Miller | Fundamentals of Business Law 5th Edition (2002) (Fundamentals of Business Law 5th Edition) |
| '' | 978-0-324-11792-9 | Chuck Williams | Management |
| '' | 978-0-324-11793-6 | WILLIAMS | MANAGEMENT-HARDBOUND VERSION |
| 2002 | 978-0-324-11795-0 | WILLIAMS | MANAGEMENT PAPER VERSION |
| '' | 978-0-324-11796-7 | Chuck Williams | Study Guide to accompany Management |
| 2001 | 978-0-324-11808-7 | Arnold Schneider · Harold M. Sollenberger | Managerial Accounting: Manufacturing and Service Applications |
| '' | 978-0-324-11820-9 | Robert M. Monczka | Purchasing and Supply Chain Management |
| '' | 978-0-324-11842-1 | Jimie Kusel · Paul R. Berney | Financial Accounting: Text and Cases |
| '' | 978-0-324-11854-4 | Nelson | Webtutor on Webct under Org |
| 2001 | 978-0-324-11856-8 | Aldag | WEBTUTOR WEBCT ORG BEHAV W/TB |
| '' | 978-0-324-11859-9 | Heintz | PERS WEBTUTOR ACCESS COLL ACC |
| '' | 978-0-324-11861-2 | Antle | Webtutor on Webct Fin Account |
| 2003 | 978-0-324-11862-9 | Schnitzer | Comparative Economic Systems |
| 2002 | 978-0-324-11863-6 | Joseph G. Louderback · Jay Holmen | Managerial Accounting |
| '' | 978-0-324-11864-3 | Joseph G. Louderback | Managerial Accounting |
| 1926 | 978-0-324-11866-7 | '' | Mangagement Accounting |
| 2002 | 978-0-324-11867-4 | LOUDERBACK · HOLMEN | SM MANAGERIAL ACCOUNTING |
| '' | 978-0-324-11869-8 | LOUDERBACK · HOLMEN | Managerial Accounting Tb |
| 2002 | 978-0-324-11874-2 | Bernard Bieg | Payroll Accounting |
| '' | 978-0-324-11876-6 | BIEG | SM/TB/IM W/DISK PAYROLL ACC |
| 2000 | 978-0-324-11884-1 | GETZ | Im&CD Text E.Stat F/Bus Econs |
| 2001 | 978-0-324-11890-2 | Murphy | SM Concepts in Federal Tax |
| 2003 | 978-0-324-11894-0 | Krishna G. Palepu · Paul M. Healy · Victor L Bernard | Business Analysis and Valuation: Using Financial Statements, Text and Cases |
| '' | 978-0-324-11895-7 | PALEPU | BUS ANALYSIS & VALUTION TXT IM |
| 2001 | 978-0-324-11898-8 | PALEPU | WEB SITE BUS ANALYSIS VALUTION |
| '' | 978-0-324-11914-5 | Richard F. Kochanek · Douglas Hillman · Noah P. Barsky | Financial Accounting: A Focus on Analysis and Interpretation |
| '' | 978-0-324-11926-8 | N/A | Financial Accounting and Contemporary Financial Management (Custom) Edition: First |
| 2001 | 978-0-324-11934-3 | Business Law Today - The Essentials |
| '' | 978-0-324-11935-0 | DBA, CPA James A. Heintz · Jr., PhD Robert W. Parry | Selected Chapters from College Accounting, 17th Edition |
| 2003 | 978-0-324-11952-7 | PALEPU | Business Analysis and Valuation: Using Financial Statements, Text and Cases |
| 2000 | 978-0-324-11959-6 | Lawrence J. Gitman · Carl McDaniel | CD VIDEO CHS 1-15 THE FUTURE OF BUSINESS 3E |
| '' | 978-0-324-11960-2 | Lawrence J. Gitman · Carl McDaniel | CD VIDEO CHS 16-23 THE FUTUREOF BUSINESS 3E |
| 2001 | 978-0-324-11963-3 | Gaither | WEB TUTOR WEBCT OPER MGMT |
| '' | 978-0-324-11964-0 | Gaither | WEB TUTOR BLACKBOARD OPER MG |
| '' | 978-0-324-11969-5 | Black | WebTutor Blackboard Statistic |
| 2001 | 978-0-324-11992-3 | Roger LeRoy Miller · Frank B. Cross | The Legal and E-Commerce Environment Today: Business in the Ethical, Regulatory, and International Setting Interactive CD-ROM |
| 978-0-324-11994-7 | Business English |
| 2002 | 978-0-324-11997-8 | Wayne J. Morse · James R. Davis · Al L. Hartgraves | Management Accounting: A Strategic Approach |
| '' | 978-0-324-11998-5 | Wayne J. Morse · James R. Davis · Al L. Hartgraves | Study Guide |
| 2001 | 978-0-324-12028-8 | Selected Chapters from Statistics for Business and Economics |
| '' | 978-0-324-12035-6 | selected chapters from an introduction to management science |
| '' | 978-0-324-12039-4 | Kenneth W. Clarkson · Roger LeRoy Miller · Gaylord A. Jentz · Frank B. Cross | West's Business Law, Volume I |
| 2002 | 978-0-324-12050-9 | MORSE · DAVIS · HARTGRAVES | SM MGMT ACC STRATEGIC APP |
| 2001 | 978-0-324-12059-2 | Roger Farmer | Macroeconomics (Study Guide) |
| '' | 978-0-324-12060-8 | FARMER | MACROECON INST MANUAL/TESTBANK |
| 2004 | 978-0-324-12066-0 | John Bratton · Keith Grint · Debra L. Nelson | Organizational Leadership |
| 2004 | 978-0-324-12067-7 | GRINT · NELSON · BRATTON | Organizational Leadership |
| '' | 978-0-324-12068-4 | GRINT · NELSON · BRATTON | Leadership in Organizations CD |
| '' | 978-0-324-12069-1 | Keith Grint | Organizational Leadership |
| '' | 978-0-324-12070-7 | GRINT · NELSON · BRATTON | Ppt-Organizational Leadership |
| '' | 978-0-324-12071-4 | '' | Web Site-Organiz Leadership |
| 2002 | 978-0-324-12073-8 | Maureen Burton · Raymond Lombra | Study Guide to accompany Financial System and the Economy: Principles of Money and Banking |
| 2002 | 978-0-324-12074-5 | MAUREEN BURTON | Financial System and Economy |
| 978-0-324-12076-9 | Financial System and the Eco Prin of TB |
| 2002 | 978-0-324-12081-3 | Robert Carbaugh | Study Guide to accompany Contemporary Economics: An Applications Approach |
| '' | 978-0-324-12090-5 | Pepall | Im Indust Org Cntmp Thry/Prac |
| 2003 | 978-0-324-12095-0 | Roger LeRoy Miller · Gaylord A. Jentz | Business Law Today, Comprehensive |
| 2002 | 978-0-324-12096-7 | '' | Business Law Today, The Essentials |
| '' | 978-0-324-12097-4 | '' | Business Law Today, Standard Edition |
| '' | 978-0-324-12098-1 | Leonard Stokes | Accounting For Partnerships |
| '' | 978-0-324-12150-6 | Vitale | IM W/TB BUSINESS MARKETING |
| 2002 | 978-0-324-12151-3 | Roger E. Meiners · Al H. Ringleb · Frances L. Edwards | Legal Environment of Business |
| 2000 | 978-0-324-12153-7 | R. Charles Moyer · James R. McGuigan · William J. Kretlow | CNN Financial Management |
| 2001 | 978-0-324-12154-4 | Guffey | BUSINESS ENGLISH |
| 2006 | 978-0-324-12155-1 | Electronic Study Guide for Business English Seventh Edition |
| 2000 | 978-0-324-12169-8 | Bart Hartman · Philip M. Reckers · Robert Harper · Robert Harper, James A. Knoblett, Philip M. Reckers Bart Hartman · James A. Knoblett | Intermediate Accounting with Becker CPA Review CD-ROM |
| 2002 | 978-0-324-12171-1 | Barry Lawrence · Daniel F. Jennings · Brian E. Reynolds | E-Distribution |
| '' | 978-0-324-12172-8 | LAWRENCE | IRCD (IM/TB) E-DISTRIBUTION |
| 2001 | 978-0-324-12174-2 | David R. Anderson · Dennis J. Sweeney · Thomas A. Williams | Modern Business Statistics with Microsoft Excel |
| '' | 978-0-324-12177-3 | David R. Anderson · Dennis J. Sweeney · Thomas A. Williams | Study Guide to accompany Modern Business Statistics with Microsoft Excel |
| 978-0-324-12178-0 | Modern Business Stats Sm |
| 2002 | 978-0-324-12183-4 | MEINERS | Legal Env of Business |
| '' | 978-0-324-12184-1 | Richard A. Mann · Barry S. Roberts | Smith and Roberson's Business Law (Smith & Roberson's Business Law) |
| '' | 978-0-324-12186-5 | Terry Halbert · Elaine Ingulli | Law and Ethics in the Business Environment |
| 1998 | 978-0-324-12203-9 | Selected Modules From Managing for the Future |
| 978-0-324-12261-9 | Fischer · Taylor · Cheng | Adv Acctg Earnings Per Share |
| 2001 | 978-0-324-12270-1 | Warren | PERS WEBTUTOR ADV ITEM ACCOUNT |
| 2001 | 978-0-324-12273-2 | Gaylord A. Jentz · Roger LeRoy Miller · Frank B. Cross | West's Business Law, Alternate Edition Interactive CD-ROM |
| '' | 978-0-324-12274-9 | Roger LeRoy Miller · Gaylord A. Jentz | Management and E-Commerce: The Online Legal Environment |
| 2001 | 978-0-324-12275-6 | Roger LeRoy Miller · Gaylord A. Jentz | Marketing and E-Commerce: The Online Legal Environment |
| '' | 978-0-324-12276-3 | '' | Human Resource Management and E-Commerce: The Online Legal Environment |
| '' | 978-0-324-12277-0 | '' | Finance and E-Commerce: The Online Legal Environment |
| '' | 978-0-324-12278-7 | '' | Economics and E-Commerce: The Online Legal Environment |
| '' | 978-0-324-12279-4 | '' | Law for E-Commerce |
| 2001 | 978-0-324-12280-0 | Roger LeRoy Miller · Gaylord A. Jentz | Accounting and Taxation and E-Commerce: The Online Legal Environment |
| '' | 978-0-324-12281-7 | Miller | Legal and E-Com Env Today |
| '' | 978-0-324-12285-5 | Warren | PERS WEBTUTOR ADV BNDL FIN ACC |
| 2001 | 978-0-324-12288-6 | Warren | PERS WEBT ADV BNDL CORP FIN AC |
| '' | 978-0-324-12291-6 | '' | PERS WEBT ADV BNDL FIN MGR ACC |
| '' | 978-0-324-12294-7 | '' | PERS WEBT ADV BNDL ACCOUNTING |
| '' | 978-0-324-12297-8 | Aldag | ORG BEHAV MGMT SKILLS BOOK |
| 2002 | 978-0-324-12332-6 | HOFFMAN | CME WFT CORP PARTNERSHIP EST |
| 2001 | 978-0-324-12341-8 | J Dasso | Real Estate & Study Guide Pack |
| '' | 978-0-324-12362-3 | Semenik | WEBTUTOR ON WEBCT PROMOTION |
| 2001 | 978-0-324-12373-9 | Henderson | HEALTH ECONOMICS IM/TB |
| '' | 978-0-324-12376-0 | Carl S. Warren | Personal Trainer Financial Accounting |
| '' | 978-0-324-12381-4 | Warren | Personal Trainer Corp Fin Acc |
| 2002 | 978-0-324-12392-0 | '' | Web Tutor: Your Online Bearing Tool (Passcode for Web Access) |
| 2001 | 978-0-324-12393-7 | Warren Allen · James A. Heintz · Robert W. Parry | Accounting Workbook for QuickBooks 2000 with CD, Ch. 2-29 to accompany College Accounting by Heintz/Parry |
| '' | 978-0-324-12396-8 | Warren Allen · James A. Heintz · Robert W. Parry | Accounting Workbook for QuickBooks 2000 with CD, Ch. 2-16 to accompany College Accounting by Heintz/Parry |
| 2002 | 978-0-324-12451-4 | Whittenburg | SM/TB Ca Income Tax Fund |
| 2001 | 978-0-324-12452-1 | Warren Allen · James A. Heintz · Robert W. Parry | Accounting Workbook for Peachtree 8.0 with CD, Ch. 2-16 to accompany College Accounting by Heintz/Parry |
| '' | 978-0-324-12454-5 | '' | Accounting Workbook for Peachtree 8.0 without CD, Ch. 2-16 to accompany College Accounting by Heintz/Parry |
| 2001 | 978-0-324-12455-2 | James E. Smith | West Federal Taxation 2002 Edition: Internal Revenue Code of 1986 and Treasury Regulations |
| '' | 978-0-324-12561-0 | Don Hellriegel · Susan E. Jackson · John W. Slocum | Management: A Competency-Based Approach with Student Resource CD-ROM |
| '' | 978-0-324-12563-4 | Debra L. Nelson · James C. Quick | Understanding Organizational Behavior: A Multimedia Approach |
| '' | 978-0-324-12564-1 | John L. Pierce · Donald Gardner · Randall B. Dunham | Management and Organizational Behavior: An Integrated Perspective |
| '' | 978-0-324-12565-8 | Warren R. Plunkett · Raymond F. Attner · Gemmy S. Allen | Management: Meeting and Exceeding Customer Expectations with Student Resource CD-ROM |