Understanding Reference Transactions: Transforming an Art into a Science (Library and Information Science) (Library and Information Science) (Library and Information Science (New York, N.Y.).)

by: Matthew Locke Saxton · John V., Jr Richardson Hardcover details (USA). details (UK). (see also: Unbound) ISBN: 978-0-12-587780-0 ISBN-10: 0-12-587780-3 Academic Press · 2002