Service Management: Operations, Strategy, and Information Technology

Fitzsimmons

by: James A. Fitzsimmons · Mona J. Fitzsimmons

Hardcover

ISBN: 978-0-07-282373-8

ISBN-10: 0-07-282373-9

Irwin Professional Pub · 2004

See also:
2004HardcoverService Management: Operations, Strategy, and Information Technology
2000HardcoverService Management: Operations, Strategy, and Information Technology
1997HardcoverService Management: Operations, Strategy, and Information Technology