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by: James A. Fitzsimmons · Mona J. FitzsimmonsHardcover
ISBN: 978-0-07-282373-8 ISBN-10: 0-07-282373-9 Irwin Professional Pub · 2004 |
| See also: | ||
| 2004 | Hardcover | Service Management: Operations, Strategy, and Information Technology |
| 2000 | Hardcover | Service Management: Operations, Strategy, and Information Technology |
| 1997 | Hardcover | Service Management: Operations, Strategy, and Information Technology |