|   | by: James A. Fitzsimmons · Mona J. FitzsimmonsHardcover 
 
 
 ISBN: 978-0-07-121457-5 ISBN-10: 0-07-121457-7 Irwin Professional Pub · 2004 | 
| See also: | ||
| 2004 | Hardcover | Service Management: Operations, Strategy, and Information Technology | 
| 2000 | Hardcover | Service Management: Operations, Strategy, and Information Technology | 
| 1997 | Hardcover | Service Management: Operations, Strategy, and Information Technology |