by: Valarie A. Zeithaml · Mary Jo Bitner
Hardcover
ISBN: 978-0-07-231221-8
ISBN-10: 0-07-231221-1
McGraw-Hill/Irwin · 1999
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by: Valarie A. Zeithaml · Mary Jo BitnerHardcover
ISBN: 978-0-07-231221-8 ISBN-10: 0-07-231221-1 McGraw-Hill/Irwin · 1999 |
| See also: | ||
| 2000 | Paperback | Services Marketing, 2nd Edition |