Introduction to Help Desk Concepts and Skills (Mike Myer's Computer Skills)
by
Susan M. Sanderson
Paperback
details (
USA
).
ISBN: 978-0-07-223159-5
ISBN-10: 0-07-223159-9
McGraw Hill
· 2004
See also (possibly by other authors):
2003
Paperback
Introduction to Help Desk Concepts and Skills