by Harvard Business School Press
Hardcover
ISBN: 978-0-07-103666-5
ISBN-10: 0-07-103666-0
McGraw-Hill · 1996
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by Harvard Business School PressHardcover
ISBN: 978-0-07-103666-5 ISBN-10: 0-07-103666-0 McGraw-Hill · 1996 |
| See also (possibly by other authors): | ||
| 2001 | Paperback | The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value |
| 1996 | Hardcover | The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value |