| title | ISBN-13 | year of publication |
|---|---|---|
| ISE Services Marketing: Integrating Customer Focus Across the Firm | 978-1-260-08352-1 | 2017 |
| Marketing de Servicios, 5th Edition | 978-970-10-7277-6 | 2009 |
| Ri Icd Services Marketing | 978-0-07-252779-7 | 2002 |
| Ri Im/Ppnt Services Marketing | 978-0-07-231224-9 | 2000 |
| Services Marketing: Instructor's Manual with Transparency Masters | 978-0-07-078251-8 | 1996 |
| Services Marketing: Test Bank to accompany Zeithaml/Bitner | 978-0-07-078252-5 | 1996 |
| Test Bank: Tb Services Marketing | 978-0-07-237967-9 | 2000 |
Ing - Agentura Action M Zeithamlova Milena · Ing Zeithamlova Milena · M. Jo Bitner, Dwayne D. Gremler Valarie A. Zeithaml · Valarie A. Zeithaml · Valarie A. Zeithaml and A. Parasuraman · Valarie Zeithaml · Valarie Zeithaml|Mary Jo Bitner|Dwayne D. Gremler · Valerie A. Zeithaml · Valerie Zeithaml · ZEITHAML / BITNER / GREMLER · Zeithaml Mary Jo Bitner · Zeithaml y otros
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