| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality | 978-1-4419-1639-6 (1-4419-1639-3) | 2009 | Evangelos Grigoroudis |
Y. Siskos · Yiannis Sakkas · Yumiko Sasaki