| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's | 978-O-O6-O1618O-4 (O-O6-O1618O-9) | 1989 |
H. B · H-U. · W. B · W H · William B. · William H. · William Uttal