| title | media type | ISBN-13 | year of publication |
|---|---|---|---|
| Blanding's Practical Physical Distribution: A Handbook for Planning and Operations | Hardcover | 978-0-87408-010-0 | 1990 |
| Practical Handbook of CUSTOMER SERVICE OPERATIONS | Paperback | 978-1-4612-8911-1 | 2011 |
| Practical Handbook of CUSTOMER SERVICE OPERATIONS | Hardcover | 978-0-87408-049-0 | 1990 |
| Practical handbook of distribution/customer service | " | 978-0-87408-033-9 | 1985 |