| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Healthcare Quality and the Patient Experience: Creating a Culture of Continuous Improvement | 978-1-351-01416-8 | 2018 | |
| Healthcare Quality and the Patient Experience: Creating a Culture of Continuous Improvement | 978-1-351-01417-5 | 2018 | |
| Healthcare Quality and the Patient Experience: Creating a Culture of Continuous Improvement | 978-1-351-01418-2 | 2018 | |
| Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience | 978-1-138-49969-0 | 2018 | |
| Principles of Total Quality | 978-1-57444-326-4 | 2004 | Joel E. Ross |
| Principles of Total Quality, Second Edition | 978-1-57444-094-2 | 1997 | Joel E. Ross · Jill Swift |