| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| ITIL Service Design | Paperback | 978-0-11-331047-0 (0-11-331047-1) | 2007 | Colin Rudd |
| Planning to Implement Service Management | " | 978-0-11-330877-4 (0-11-330877-9) | 2002 | etc. |
| Planning to Implement Service Management | CD-ROM | 978-0-11-330905-4 (0-11-330905-8) | 2002 | " |