| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Big Book of Leadership Games: Quick, Fun Activities to Improve Communication, Increase Productivity, and Bring Out the Best in Employees | 978-0-07-183225-0 | 2004 | Deming |
| Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff | 978-0-07-138888-7 | 2002 | Malcolm Carlaw · Peggy Carlaw · Kurt Friedmann |
| The Big Book of Customer Service Training Games: Quick,Fun Activities for All Customer Facing Employees | 978-0-07-711476-3 | 2006 | Peggy Carlaw |
| The Big Book of Sales Games | 978-0-07-183335-6 | 1999 | Peggy Carlaw · Carlaw Peggy |
K. D. · Kathleen D. · V. K. · Vasudha Deming · Vasudha K. Deming