| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement | 978-O-O7-O26779-4 (O-O7-O26779-O) | 1997 | H. James Harrington · K. Esseling |