Angie French Tricia Murphy · T. M · T. Murphy · Tricia Murphy-Black
| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Call Center Management | 50-Minute Manager Series | 978-1-4246-2517-8 (1-4246-2517-3) | 2015 |
| Excellence in Service: Advanced | 50-Minute Manager Series | 978-1-4246-2521-5 (1-4246-2521-1) | 2015 |
| The Excellent Call Center Representative | 50-Minute Manager Series | 978-1-4246-2513-0 (1-4246-2513-0) | 2015 |