| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Best Practice Guide for Customer Service Managers: An Activity-based Workbook for Leaders of Teams That Strive for Service Excellence | 978-O-9548744-2-1 (O-9548744-2-O) | 2009 | Stephanie E. Edwards |
G. A. · T.A. · Trevor Arden