| Titel | ISBN-13 (ISBN-10) | Erschei- nungsjahr | andere Autoren |
|---|---|---|---|
| Study of Impact of Quality Management Practices in Services Companies: TQM from Service provider's perception and Service Quality from Customer's ... MBA Education Institutes and Indian Hotels | 978-3-8443-2836-3 (3-8443-2836-X) | 2011 | Dr. B Prajapati |