Jones & Bartlett Learning · McGraw-Hill
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Principles of Fire Protection and Emergency Services | 978-0-7637-8599-4 (0-7637-8599-7) | 2021 | |
| The Customer Delight Principle | 978-0-07-173596-4 (0-07-173596-8) | 2001 | Timothy Keiningham |
| The Customer Delight Principle: Exceeding Customers' Expectations for Bottom-Line Success | 978-0-658-01004-0 (0-658-01004-2) | 2001 | Timothy L. Keiningham |