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Terry G., Ph.D. Vavra
title
ISBN-13
(ISBN-10)
year of publication
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
978-O-87389-4O5-O
(O-87389-4O5-7)
1997
G D
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G. P.
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Ph.D.
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T D
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T.P
Terry G. Roberts