Teri Yanovitch

DC Press · Wiley

titleISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Unleashing Excellence: The Complete Guide to Ultimate Customer Service978-0-470-50380-5
(0-470-50380-7)
2009Dennis Snow
Unleashing Excellence: The Complete Guide to Ultimate Customer Service978-1-932021-06-6
(1-932021-06-X)
2003Dennis Snow

 

Ternon Yves