| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Be Our Guest: Perfecting the Art of Customer Service | 978-0-7868-5394-6 (0-7868-5394-8) | 2003 | |
| Manufacturing Profits: Industry Week's Guide to Driving Business Growth | 978-0-471-16001-4 (0-471-16001-6) | 2002 | Theodore B. Kinni |