| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Delighting Customers: How to build a customer-driven organization | Paperback | 978-94-010-4528-5 (94-010-4528-3) | 2012 | P. Donovan |
| Delighting Customers: How to build a customer-driven organization | Hardcover | 978-0-412-61010-3 (0-412-61010-8) | 1994 | " |