Fire Starter Publishing · Jossey-Bass
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care | 978-0-9749986-5-7 (0-9749986-5-6) | 2008 | Leslie Bank |
| Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients | 978-0-7879-4158-1 (0-7879-4158-1) | 1998 | |
K. B. · K. Baker · S. B · S. Baker · S.K. · S. K. Baker · Susan Baker · Susan K.