Macmillan · Palgrave Macmillan
| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Customer Experience: Future Trends and Insights | Hardcover | 978-0-230-24781-9 (0-230-24781-4) | 2010 | Colin Shaw · Qaalfa Dibeehi |
| Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? | Paperback | 978-1-349-95672-2 (1-349-95672-4) | 2018 | |
| Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? | Hardcover | 978-1-349-94904-5 (1-349-94904-3) | 2017 | |