| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Best Practice Guide for Customer Service Managers: An Activity-based Workbook for Leaders of Teams That Strive for Service Excellence | 978-0-9548744-2-1 (0-9548744-2-0) | 2009 | Trevor G. Arden |
| Best Practice Guide for Customer Service Professionals | 978-0-9548744-1-4 (0-9548744-1-2) | 2006 | |
E.E. " · E. Edwards · S. E. · S. Edwards · Stephanie Edwards