| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Effective Customer Service: Ten Steps for Technical Professions | 978-0-13-048529-8 | 2003 | David L. Goetsch |
| Introduction to Total Quality: Quality Management for Production, Processing, and Services | 978-0-13-232521-9 | 1996 | " |
| ISO 14000: Environmental Management | 978-0-13-081236-0 | 2000 | " |
| Quality Management | 978-0-13-118929-4 | 2005 | " |
| Quality Management for Organizational Excellence: Introduction to Total Quality | 978-0-13-501967-2 | 2009 | " |
| Quality Management: Introduction to Total Quality Management for Production, Processing, and Services | 978-0-13-093387-4 | 2003 | " |
| Total Quality Handbook | 978-0-13-027262-1 | 2000 | " |
| Understanding and Implementing ISO 9000 and ISO Standards | 978-0-13-613779-5 | 1997 | " |
B.-D · B. Davis · S. B · S D · S. Davis · Stanley B. · Stanley D. · Stanley Davis