Books listed by ISBN

Stanley A. Brown

title	ISBN-13	year of publica- tion	other author(s)
Administracion de Las Relaciones Con Los Clientes	978-970-613-383-0	2001
Administracion de las relaciones con los clientes	978-970-613-683-1	2001
Breakthrough Customer Service: Best Practices of Leaders in Customer Support	978-0-471-64232-9	1998
Creating the service culture: Strategies for Canadian business	978-0-13-852138-7	1990
Customer Relationship Management: A Strategic Imperative in the World of E-Business	978-0-471-64409-5	2000
Performance Driven CRM: How to Make Your Customer Relationship Management Vision a Reality	978-0-470-83161-8	2002	Moosha Gulycz
Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability	978-0-471-64342-5	2000
Total Quality Service: How Organizations Use It to Create a Competitive Advantage	978-0-13-091034-9	1993
Total quality service: How organizations use it to create a competitive advantage	978-0-13-923392-0	1992
Wiley India Pvt Ltd Performance Driven Crm: How To Make Your Customer Relationship Management Vision A Reality	978-81-265-1010-8	2006

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Oxford University Press · Prentice Hall · Wiley · Wiley India

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