| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Management of Design: Engineering and Management Perspectives | 978-0-7923-9509-6 (0-7923-9509-3) | 1994 | Charles Eastman |
| The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business | 978-0-07-180993-1 (0-07-180993-7) | 2013 | Richard B Chase |