| Titel | ISBN-13 (ISBN-10) | Erschei- nungsjahr | andere Autoren |
|---|---|---|---|
| Customer Knowledge Management: Improving Customer Relationship through Knowledge Application | 978-3-642-16474-3 (3-642-16474-9) | 2011 | |
| Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus | 978-3-319-05058-4 (3-319-05058-3) | 2014 | Soumit Sain |