Books listed by ISBN > Asq Pr > Sheila Kessler

Sheila Kessler

S.K. · S. Keßler

titleISBN-13
(ISBN-10)		year of publication
Customer Satisfaction Toolkit for ISO 9001:2000978-0-87389-559-0
(0-87389-559-2)		2002
Measuring and Managing Customer Satisfaction: Going for the Gold978-0-87389-364-0
(0-87389-364-6)		1996

Sheila Key