| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Implementing Service And Support Management Processes: A Practical Guide | 978-9O-77212-43-1 (9O-77212-43-4) | 2005 | Carrie Higday-Kalmanowitz |
E. Simpson · S. E. · S.E. Simpson · S S · S. Simpson