| Titel | ISBN-13 (ISBN-10) | Erschei- nungsjahr | andere Autoren |
|---|---|---|---|
| Advances in Service Science: Proceedings of the 2018 INFORMS International Conference on Service Science | 978-3-030-04725-2 (3-030-04725-3) | 2018 | Hui Yang |
| Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science | 978-3-030-30966-4 (3-030-30966-5) | 2019 | Hui Yang · Weiwei Chen |