| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed | 978-0-87389-151-6 (0-87389-151-1) | 1993 | |
| The Change Agent's Guide to Radical Improvement | 978-0-87389-534-7 (0-87389-534-7) | 2002 | Ken Miller |